Technical Support – Learn 24x7

Step-by-step troubleshooting, guidance, and resources for seamless learning experience.

About Technical Support

Our Technical Support page is dedicated to helping learners overcome platform-related challenges. From video playback issues to browser compatibility, network errors, and account-related glitches, this page provides solutions, tips, and best practices for smooth learning.

✔ Fast resolution of technical issues
✔ Compatibility and device guidance
✔ Step-by-step troubleshooting instructions
✔ Contact options for urgent assistance

Common Technical Issues & Solutions

Video Playback Issues

  • Clear browser cache and refresh the page
  • Check for updated browser versions (Chrome, Edge, Firefox)
  • Ensure stable internet connection
  • Try switching to another device or browser if problem persists
  • Contact support if videos fail to play after multiple attempts

Website Loading Errors

  • Verify internet speed and connection stability
  • Disable ad-blockers or VPN if interfering with page load
  • Use incognito/private mode to avoid cache conflicts
  • Check browser console for error messages and report to support

Mobile Compatibility

  • Our platform is mobile-responsive for Android and iOS devices
  • Ensure latest OS updates and supported browsers (Chrome, Safari)
  • Enable JavaScript and cookies for full functionality
  • For app-related issues, reinstall or update the app

Login & Account Errors

  • Reset password using “Forgot Password” link
  • Ensure correct email/username input
  • Clear cache or try different browser/device
  • Contact support with account details if problem persists

Mock Test Errors

  • Check if your subscription allows access to that test
  • Refresh or relaunch the test if it fails to load
  • Ensure stable network for online test attempt
  • Report repeated issues for detailed resolution

Payment & Subscription Issues

  • Verify transaction status with your bank
  • Check subscription page for activation
  • Refresh or relogin to see updated access
  • Contact support with payment details for assistance

Best Practices for Smooth Learning

  • Keep your browser and OS updated to the latest versions
  • Clear cache and cookies periodically to avoid errors
  • Use stable Wi-Fi or LAN connection for uninterrupted access
  • Maintain your account credentials securely
  • Use recommended devices for exams and mock tests

Contact Technical Support

If issues persist despite troubleshooting, contact our Technical Support team. We provide fast response, detailed guidance, and step-by-step help.

  • Email: techsupport@learn24x7.com
  • Phone: +91 88026 99574
  • Live Chat: Available 24x7 on website
  • Submit a ticket with device info, browser, and issue details
Tip: Include screenshots and detailed error messages for faster resolution.

Need Immediate Technical Assistance?

Our expert team is ready to resolve all your platform-related issues.

Contact Technical Support Now