FAQs – Learn 24x7

About This FAQ Section

This FAQ section is designed to help you find answers quickly for your queries regarding online courses, preparation strategies, platform usage, subscriptions, mock tests, and technical support.

Account & Subscription FAQs

• How do I create an account? – Click on "Sign Up" and fill your details. Verify your email to activate your account.
• Can I change my registered email or phone number? – Yes, go to account settings to update personal info.
• What subscription plans are available? – We offer monthly, quarterly, and yearly plans for different courses.
• Can I cancel or upgrade my subscription? – Yes, you can manage it from the subscription page anytime.
• Do you offer refunds? – Refunds are available according to our Refund Policy.

Courses & Study Material FAQs

• How do I access my courses? – Once logged in, go to "My Courses" to start learning immediately.
• Can I download e-books and PDFs? – Yes, download options are available under each course.
• Are the courses updated regularly? – Yes, we keep all courses and materials updated according to the latest exams.
• How do I track my progress? – Use the dashboard analytics to track completed modules, scores, and performance.

Mock Tests & Practice FAQs

• How many free mock tests are available? – We provide multiple free mock tests for each course, updated every month.
• Can I attempt paid mock tests multiple times? – Yes, you can attempt as many times as your subscription allows.
• How is my performance evaluated? – Detailed solutions and analytics help you identify strengths and weaknesses.
• Do you provide previous year papers? – Yes, access them in the "Previous Papers" section.

Technical & Platform Support FAQs

• What should I do if videos don’t play? – Check browser compatibility, update browser, or clear cache. Contact Technical Support if it persists.
• Is the platform mobile-friendly? – Yes, our website and app work smoothly on mobile devices and tablets.
• What to do if pages are loading slowly? – Ensure stable internet. Refresh page or try a different browser.
• How can I report bugs? – Submit the issue via the "Technical Support" page with screenshots.

Exam & Study Preparation FAQs

• How do I choose the right courses? – Identify your exam, follow our recommended roadmap, and select courses accordingly.
• Do you provide study planners? – Yes, personalized study planners are available in each course dashboard.
• Are there any tips for time management? – Use daily targets, attempt mock tests, revise frequently, and track your performance.
• Can I get guidance for multiple exams? – Yes, our platform supports preparation for SSC, Banking, UPSC, Railways, and Teaching exams.